The Importance of the Human Touch in the Virtual Marketplace

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10-07-2006, 07:10 PM

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The Importance of the Human Touch in the Virtual Marketplace

"A computer once beat me at chess, but it was no match for me at kick boxing.” –Emo Philips

For those of us who have moved our businesses into the virtual world, it’s sometimes easy to forget that our customers are real, live breathing human beings. Some of us may even have moved into this area to avoid all the human interactions. However, it is imperative that we don’t forget the ...

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